Returns, Exchanges & Refunds

Got the wrong size? Don’t worry, you can exchange for something else and sending everything back by post, or returning your order to store if the replacement product is in stock. We guarantee to exchange any item you’re not fit with, providing you return it to us in an unused and sellable condition within 3 days of the date on your receipt. All items must be returned in their original boxes and packaging.

We aim to process all returns within 14 days of us receiving the goods back in our shop.
Returning an item couldn’t be easier! Simply bring back the receipt and the items to our store :

Address: Flat E1, 20/F,  TG Place, 10 Shing Yip Street, Kwun Tong, Kowloon, Hong Kong

For customers who would like to return it by mail, you are welcome to contact our staff first by email.

Delivery

We offer a range of delivery options including SF Express within Hong Kong, a fully tracked delivery service. Alternatively collect your order from our stores for Free. We also offer delivery to select International destinations.

HONG KONG DELIVERY

For our local customers we deliver the items by SF Express. The estimated shipping fee would be :

Weight (kg) Price (HKD)
0.5-1kg HKD$22
1.5-3kg HKD$28
3.g-5kg HKD$34
Added weight according to 0.5kg

每0.5kg 額外再加

HKD$3

The items will be delivered to your chosen location within 1-3 working days of dispatch.

Meanwhile, we do offer home delivery. Please be noted that there will be an additional fee added to the original shipping price which is ~HKD$30 per order. The items will be delivered to your chosen location within 1-3 working days of dispatch.

To ensure you receive your order as quickly as possible, please make sure you give us a delivery address where someone will be in and a contact number correctly.

In no event shall we be liable for any damages or penalty for any delay in delivery. Please notify us on __________immediately if any of the parcels are missing or damaged, making sure you keep your delivery note and all packaging.

Macau Delivery

Our delivery service to Macau is cost effective and quick, with a delivery time frame of 2-3 working days. We ship the product by SF Express and the customer would pay for the shipping fee only if they received the products successfully. The estimated shipping fee would be : Table attached http://www.sf-express.com/HK/ZF/download/HK_SE_TC.pdf

The items will be delivered to your chosen location within 1-3 working days of dispatch.

Taiwan Delivery

For the Taiwanese customers, we ship the items to your destination by SF Express.

China Delivery

For the Chinese Customers, we ship the items to your destination by EMS. The estimated shipping fee is below :

 

Weight (kg)重量 Price (RMB)價錢
1 LB RMB 50 (Guangdong ) / 57 (Other Provinces)
2 LBS RMB 50 (Guangdong ) / 57 (Other Provinces)
3 LBS RMB 50 (Guangdong ) / 57 (Other Provinces)
4 LBS RMB 50 (Guangdong ) / 57 (Other Provinces)
5 LBS RMB 78 (Guangdong ) / 105 (Other Provinces)
6 LBS RMB 78 (Guangdong ) / 105 (Other Provinces)
7 LBS RMB 78 (Guangdong ) / 105 (Other Provinces)
8 LBS RMB 78 (Guangdong ) / 105 (Other Provinces)
9 LBS RMB 78 (Guangdong ) / 105 (Other Provinces)
10 LBS RMB 78 (Guangdong ) / 105 (Other Provinces)
11 LBS RMB 78 (Guangdong ) / 105 (Other Provinces)

The estimated shipping period is 2-3 weeks. Sometimes, an import duty may be charged by the customs office.

INTERNATIONAL DELIVERY

We currently offer delivery to selected International destinations. The cost of delivery and timescales will vary depending on your country, you may also be required to pay an import duty to your local customs office.

Currently,  we are shipping to the following countries :

United States 

Canada 

Brazil 

United Kingdom 

France 

Germany 

Switzerland 

Netherlands 

Spain 

Russia 

Norway 

Sweden 

Denmark 

Israel 

Japan 

South Korea 

Vietnam 

Cambodia 

Thailand 

Malaysia 

Singapore 

Philippines 

Indonesia 

Australia 

new Zealand